Contech has got its marketing offices and service centers in most of the major cities in India to cover the entire spectrum of Industrial and Retail Segments and to support more than 250 dealers and 3 lac customers spread across the country.
Team of Qualified and Experienced Engineers based in service centers all over the country equipped with adequate tools, fixtures, Reference standards & spares for the maintenance of complete range of products along with the technical staff of the dealers is constantly engaged in providing satisfactory after sales services to the valuable customers.
All the products are developed and manufactured by the Contech with its own know how, hence it does not have to depend on any external agency for the support of its products even for the 1st machine supplied by the Contech 18 years ago. As all the components are manufactured using inhouse facilities, Contechis able to offer after sales services, after the expiry of warranty period at a very reasonable cost to the customers.
Contech provides the test certificates, Quality Certificates for design (DQ), Installation (IQ), Operation (OQ) & Performance (PQ) as required by various certifying authorities governing the industry segments. Contech can provide the certification for its products by various certifying authorities like NABL & RRSL.
Contech undertakes Annual Maintenance Contract (AMC) of the products supplied by them. It also co-ordinates with the Government Authorities (Weights & Measures Department) for the verification / re-verification of the scales supplied to their customers.
Customized and dedicated Enterprise Resource Planning (ERP) software package for the entire operation of Contech with exclusive CRM Module for customer support helps in tracking the product and customer history and coupled with efficient customer support team has enabled Contech to offer the services to be one of the best in the field.